Pre-Survey Requirements
Before the survey commences, it is the responsibility of the individual booking the survey to ensure the following conditions are met:
- Permission has been granted for the survey to take place at the location of the system and all relevant connected areas.
- The property and location of the off-mains drainage system are accessible and provide adequate access for inspection.
- Any overgrowth, obstructions, or debris must be cleared prior to the survey.
- The unit lid must be accessible and capable of being safely removed.
Survey Duration and Scheduling
- The site survey is expected to take approximately 20 minutes.
- You will be allocated a one-hour time slot during which our surveyor will arrive on site. This time slot allows for flexibility in arrival time, not the duration of the survey.
- While we make every effort to attend surveys on time, unforeseen circumstances may occasionally cause delays. In such cases, we will notify you as soon as possible and reschedule the appointment at the earliest mutually convenient time.
- No refunds will be issued in the event of a delay or rescheduling due to circumstances beyond our control.
Follow-Up Visits
- Any subsequent request to revisit the site to address issues raised during the initial survey will be charged at 60% of the original survey cost.
Incomplete Surveys
- If we are unable to obtain all necessary information during our visit to complete a written report, we may request that the person responsible for booking the survey provides the required details.
- If this information is not provided upon request and we are unable to complete the report, no refund will be issued.
Liability Disclaimer
- DT Groundworks accepts no liability for any damage to the water treatment system incurred while gaining access to the tank.
- If the above conditions are not met and we are unable to complete the survey, no refund will be issued.
Payment Terms
- Full payment must be made prior to the survey.
- If you wish to upgrade from a verbal to a written survey, this can be arranged on-site and must be paid for immediately.
Report and Estimate Delivery
- If an estimate or written report is required following the survey, we aim to provide this within 7 working days of the site visit. This timeframe may vary depending on the complexity of the project, but we will keep you informed of any delays.
Compliance Findings
- If, upon completion of the survey, we determine that the existing system does not comply with the General Binding Rules, this does not affect the cost of the survey. The survey fee remains payable regardless of the outcome or findings.
By confirming your appointment, you acknowledge and accept these terms.